Return Policy
If you're looking to return or exchange your order, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return the product for a refund to the original payment method.
Return Policy Terms:
- Items must be returned within 30 days after receiving your order.
- Eligible returns require items to be in their original, unused condition, including tags and packaging
- Products that have been used or installed are not eligible for return, and a refund will be denied.
- A valid proof of purchase is necessary for all returns.
- The buyer is responsible for return shipping costs.
- A 20% restocking fee may apply to returned items.
- Original shipping costs are non-refundable.
Initiating a Return:
To begin the return process, kindly email us your request at sales@gtdsupply.com. Please include your order details. Our return mailing address is 45 Tigi Court, Concord, ON L4K 5E4, Canada.
Damages and Issues:
Upon receiving your order, please thoroughly inspect the items. If you encounter any defects or damages, or if the wrong item was sent, contact us immediately. This will allow us to swiftly identify, address, and resolve the problem.
To begin the return process, kindly email us your request at sales@gtdsupply.com. Please include your order details. Our return mailing address is 45 Tigi Court, Concord, ON L4K 5E4, Canada.
Damages and Issues:
Upon receiving your order, please thoroughly inspect the items. If you encounter any defects or damages, or if the wrong item was sent, contact us immediately. This will allow us to swiftly identify, address, and resolve the problem.
Exchanges:
For assistance with exchanging an item, please contact us directly at sales@gtdsupply.com.
For assistance with exchanging an item, please contact us directly at sales@gtdsupply.com.
Refunds:
Once we've received and inspected your return, the refund will be credited to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
Should you not see your refund after 15 business days from approval, please contact us at sales@gtdsupply.com.
If you have any questions about our return policy, please contact us at sales@gtdsupply.com. We're here to help with any issue or question you might have.
Once we've received and inspected your return, the refund will be credited to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
Should you not see your refund after 15 business days from approval, please contact us at sales@gtdsupply.com.
If you have any questions about our return policy, please contact us at sales@gtdsupply.com. We're here to help with any issue or question you might have.
Return Exceptions and Non-Returnable Items:
Please be aware that certain items, including special order products, custom-sized membrane cuts, mortars, tiles, grouts, and all liquid compounds, are final sale and not eligible for return. If you need further information or have any questions about whether your item can be returned, we are here to provide the assistance you need. Contact us at sales@gtdsupply.com for support.
Please be aware that certain items, including special order products, custom-sized membrane cuts, mortars, tiles, grouts, and all liquid compounds, are final sale and not eligible for return. If you need further information or have any questions about whether your item can be returned, we are here to provide the assistance you need. Contact us at sales@gtdsupply.com for support.